First off I would like to say thank you so much for making a cruddy situation into an epic one!
You all were very kind on the phone and even more so in person. Your work is impeccable!
Thank you for making my husband smile when he got his truck back in working, and shifting condition!
We would like to bring to your attention one of your local businesses. My husband and I were traveling through British Columbia when our truck broke down about 25 miles west of Revelstoke. Our road side assistance arranged for our tow into Salmon Arm. Our truck and trailer were dropped off at First Klass Transmission about 7:30 in the evening on June 19th.
We talked to John, the manager, then next morning. He explained how busy they were and that they were short of mechanics but promised to do his best. We spent 2 days in our trailer at the site. We were updated several times on our truck's progress; all needed repairs were explained; all the damaged parts were shown to us and we were even offered a shop car. The Shuswap Automotive repair shop next door graciously allowed us to stay in their lot - the tow company was told this was okay but we are not sure who said this.
Our truck was repaired by 4 the afternoon of the 20th and we were on our way. We are so pleased with everyone who helped us out. They are great ambassadors for your city.
Hello, you rebuilt our Red Ford 350 transmission and we made it back safely to Calgary. My husband is very happy and noticed a difference in power going through Rogers Pass. WE truly appreciated the use of the courtesy car! Thanks for getting us back home as quickly as possible.
We want to thank you and your staff for all your hard work to get us on our way home so quickly. The motorhome tranny has never worked so well. Also thanks for the water and power Friday night. It would be nice if there were more businesses like yours around. Thanks again.
Thanks for the excellent service and courtesies.
We want to extend our thanks to you for your excellent customer service during our recent transmission and warranty insurance problem. Thank you for consistently keeping in touch and keeping us informed. Small business relies on customer satisfaction and word of mouth recommendation and we will always have a positive word to say about First Klass Transmission, you guys achieve what you advertise with exceptional first class service.
This is a quick letter of thanks to you and Steve for the swift turn-around on my Volkswagen Jetta. I was impressed with your openness and patience, taking the time to explain to me the various nuances of the problem. I also thank you heartily for your proactive nature regarding the engine rear main seal.
John, just a quick note to say thank you so very much for all your help, advice & willingness to help me & my family with that drive gear for the speed sensor on our RV. Much appreciated.
Thank you for all your help and honesty during our stressful situation. It was very much appreciated.
Hi John! I'm just passing through and thought I would stop by to say thank you again! Last year it was because of you I was able to meet part of my birth family for the first time! I will never forget what you did for me and my children. People like you make the world a better place!
*Georgia's vehicle broke down while en route from Vancouver to Calgary for a very special occasion the next day. We were so pleased to help Georgia and family get to where they needed to be for such a special reunion!
Thank you so much for diagnosing and replacing our wheel bearing so quickly!
Because of you, we were able to take our children to the waterslides, to Canoe Beach, and to the Enchanted Forest
We realize that you fit us in without an appointment and rearranged your time to accommodate us.
Thank you for helping to make our holiday safe & enjoyable!
Just a quick 'thank you' for the fantastic service you and your crew gave me when I broke down on my way home to the coast. Your knowledge of your trade and true customer care is far beyond normal standards. And even though this happened in your busy season where your list of repairs was as long as my arm, you somehow managed to shuffle things around and make time for me to completely strip and rebuild my transmission in record time. You even gave me a spot to park my trailer in your compound to stay for two days. You gave me a service loaner vehicle to use as well.
John, you and your guys feel very much like family. I am truly happy with your treatment. And my truck performed fantastic through the mountains pulling a big trailer as well. I'm not saying that I'd hope to see you again anytime soon but I am saying that if I do, I know that I'll be in good hands.
We would like to thank you in writing for the excellent service we received at First Klass Transmission in May 2003. To start with, we appreciated that Joe stayed late on Tuesday afternoon to meet us when our van was towed back from Sicamous. We were also very pleased to receive the courtesy car, which meant we could see the town of Salmon Arm during our stay and not have to walk everywhere. Due to your hard work and extra efforts on our behalf, we were able to drive back to Calgary on Wednesday night, and did not have to take any more time off from work. Thank you for the exceptional and thoughtful service, and for the kindness and consideration you showed to two visitors from out of town.
Amazing service. Thank you again for the prompt and extra care.
We would like to take this opportunity to thank the many people who helped tremendously a few weeks back, when the transmission on our faithful family hauler expired in Revelstoke, on the last leg of our summer vacation. To all who were involved in the "Great Family Ford Rescue Event" a big Thank You for your courteous and professional approach to what could have been a very stressful situation.
Just a short thank you note regarding the warranty repair of our 2007 GMC Acadia transmission. We were unfortunate enough to have our transmission fail last December while enroute to Saskatchewan and passing through Golden. Ron from Moberly Mechanical in Golden recommended that we send you our transmission for repair and although the repair was completed and trouble free for 11 months we noticed in the 12th month that we had issues with the transmission that was still under your "one year warranty". In this day and age everyone has a warranty but few live up to their promises. After a telephone call to you, you recommended we take our vehicle into Benz Transmission here in Maple Ridge where we reside and they performed the repair "under warranty" in a prompt and professional manner and at no cost to us. As mentioned, usually there is some sort of "extra charges" even though in the stated warranty it says none but we were very impressed and very satisfied that you lived up to your word and covered the repairs. I would not hesitate to recommend any one to you as you truly are a "First Klass" transmission shop. Thank you and kind regards.
Thank you for the good service in getting our truck back on the road. Having a loaner car for us to use was especially appreciated as it allowed us to still explore this area and continue enjoying our holiday.
We very much appreciate all you have done for us.